1. How to Cancel
Email contact@saudaa.co.in from the address on your account, or message our support channel, stating your Subscriber ID (format SA-XXXX-ELITE). We action cancellations within 2 business days and confirm by email.
2. What Happens to Access
Your subscription stays active until the end of the term you already paid for. After that, premium trader feeds and direct chat close and your account reverts to the free tier. Free features, including the complimentary signals lounge, remain available.
3. Recurring Payments
Where a plan is set up as a recurring mandate through Razorpay, cancelling with us also stops future debits. You may additionally revoke the mandate through your bank or UPI app. If a debit occurs after a confirmed cancellation, contact us and we will refund it in full.
4. Cancellation by Saudaa
We may cancel a subscription for breach of the Acceptable Use Policy, fraudulent payment, or abuse of traders or other members. Where we cancel without cause, we refund the unused portion pro rata.
5. Data After Cancellation
We retain transaction records for the period required by Indian tax and accounting law. You may request deletion of other personal data as described in the Privacy Policy.